Terms of service

TERMS OF SERVICE

Last updated: September 21, 2026

OVERVIEW

Welcome to Victoria Wellness! The terms "we", "us" and "our" refer to Victoria Wellness. Victoria Wellness operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Victoria Wellness is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. Nothing in these Terms affects your statutory rights as a consumer under Irish and European Union law, including the Consumer Rights Act 2022.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy (https://victoriawellness.ie/policies/privacy-policy). If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you are using the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

To use the Services, including browsing our online store or purchasing any of our products, you may be asked to provide certain information, such as your email address and your billing, payment and shipping information. You confirm that all information you provide is correct, current and complete, and that you have the right to provide it.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to describe and display our products accurately. However, colours and product appearance may differ slightly from how they appear on your screen, depending on your device and its settings.

All products we sell will conform to their description, be fit for purpose and be of satisfactory quality, as required by the Consumer Rights Act 2022. If a product is faulty or not as described, you are entitled to a repair, replacement, price reduction or refund in accordance with the law.

We may update product descriptions at any time. We may discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region or jurisdiction, on a case-by-case basis. Any such change will not affect orders we have already accepted.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Your order is accepted only when we confirm acceptance by email, and a contract between you and us is formed at that point. We must receive and process your payment before your order is accepted. We may decline an order, for example where a product is out of stock, where there is an error in the price or description, or where we suspect fraud. If we decline or cancel your order, we will notify you and refund any amount you have paid in full.

Please review your order carefully before submitting it. If you are a consumer, you have the right to cancel your order as set out in Section 4 and in our Refund Policy (https://victoriawellness.ie/policies/refund-policy).

You confirm that your purchases are for your own personal or household use and not for commercial resale.

SECTION 4 - YOUR RIGHT TO CANCEL

If you are a consumer, you have the right to cancel your contract with us within 14 days, without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you nominate (other than the carrier), receive the goods.

To cancel, contact us at victoriamc88@gmail.com with a clear statement of your decision before the cancellation period ends. You must then return the goods to us without undue delay, and no later than 14 days after telling us you wish to cancel.

We will refund all payments received from you, including the standard delivery cost, no later than 14 days after we are informed of your decision to cancel. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier. We will use the same means of payment you used for the original transaction, unless you expressly agree otherwise. You will bear the direct cost of returning the goods, unless we tell you otherwise.

You may handle the goods as needed to establish their nature, characteristics and functioning, as you would in a shop. You are liable for any diminished value of the goods resulting from handling beyond that.

This right does not apply to goods that are made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

Further details are set out in our Refund Policy. The right to cancel is in addition to, and does not affect, your rights if goods are faulty or not as described.

SECTION 5 - PRICES AND PAYMENT

All prices are shown in euro (€) and include VAT where applicable. Shipping costs are shown separately at checkout before you place your order. For deliveries outside the European Union, customs or import charges may apply and are payable by you.

Prices, discounts and promotions may change at any time, but the price you pay will be the price in effect when you placed your order, as set out in your order confirmation email. We may offer promotions from time to time that are governed by separate terms. If there is a conflict between the promotion terms and these Terms, the promotion terms will apply, except where this would reduce your statutory rights.

You agree to provide current, complete and accurate purchase, payment and account information, and to keep it up to date so that we can complete your transactions and contact you as needed. You confirm that you are authorised to use the payment method you provide.

SECTION 6 - SHIPPING AND DELIVERY

Delivery times shown on the Services are estimates. Unless otherwise agreed, we will deliver your order within 30 days of accepting it. If we cannot do so, we will let you know, and you may cancel your order and receive a full refund.

We are not responsible for delays caused by events outside our reasonable control, but we will keep you informed and do our best to minimise any delay.

Risk of loss or damage to the products passes to you when you, or a person you nominate (other than the carrier), take physical possession of them.

Please inspect your order on arrival and contact us as soon as possible if anything is damaged, missing or incorrect.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and their design, selection and arrangement, are owned by Victoria Wellness, its affiliates or licensors. They are protected by Irish, European Union and international copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish or transmit any material on the Services without our prior written consent, except as permitted by law. Nothing in these Terms grants you any licence or other rights under any intellectual property of Victoria Wellness, Shopify or any third party. All rights not expressly granted are reserved.

Victoria Wellness's names, logos, product names, designs and slogans are trademarks of Victoria Wellness or its licensors, and you must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos and trademarks on the Services belong to their respective owners.

SECTION 8 - OPTIONAL TOOLS

We may provide access to tools offered by third parties as part of the Services, which we do not monitor or control. These tools are provided "as is" and "as available", without any endorsement. Your use of them is at your own discretion, and you should review the terms on which they are provided by the relevant third party.

Any new features or tools added to the Services in the future will also be subject to these Terms.

SECTION 9 - THIRD-PARTY LINKS

The Services may contain links to websites or content operated by third parties. We are not responsible for the content or accuracy of third-party websites, or for any products or services you purchase from them. Please review the third party's policies before engaging in any transaction. Complaints, claims or questions about third-party products and services should be directed to that third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Victoria Wellness is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Victoria Wellness. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Victoria Wellness, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Victoria Wellness.

SECTION 11 - PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy (https://victoriawellness.ie/policies/privacy-policy). Certain personal information may also be subject to Shopify's Privacy Policy (https://www.shopify.com/legal/privacy/customers).

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be shared with Shopify and with third parties located in other countries, in order to provide services to you. Please see our Privacy Policy for more details.

SECTION 12 - REVIEWS AND FEEDBACK

If you submit reviews, ideas, suggestions or other content to us ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that Feedback in connection with operating and promoting the Services. We will not edit reviews in a way that changes their meaning.

You confirm that your Feedback is your own, is honest, and discloses any incentive you received for submitting it. Your Feedback must not be unlawful, defamatory, abusive, obscene or infringe anyone's rights, and must not contain viruses or malicious code. You must not use a false email address or impersonate anyone else.

We may, but are not obliged to, monitor, edit or remove Feedback that we reasonably consider unlawful, offensive or in breach of these Terms. We are not obliged to keep Feedback confidential, to pay for it or to respond to it.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any such errors and to update information at any time. If there is an obvious error in the price or description of a product you have ordered, we may cancel your order, even after it has been accepted. If we do, we will notify you and refund any amount you have paid in full.

SECTION 14 - PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to breach any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, defame, intimidate or harm any of our staff or any other person; (e) to transmit false or misleading information; (f) to send spam, junk mail, chain letters or unsolicited advertising; (g) to impersonate any other person or entity; or (h) to engage in any conduct that restricts anyone's use of the Services, or that may harm Victoria Wellness, Shopify or users of the Services.

In addition, you agree not to: (a) upload or transmit viruses or other malicious code; (b) copy, resell or commercially exploit any part of the Services; (c) collect or track the personal information of others; (d) phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data-gathering or extraction tool, automated device or process, or AI tool (such as agentic AI) to access, copy or monitor the Services, except as permitted under Section 15; or (f) bypass or circumvent any security or access-control measures.

We may suspend or close your account if you seriously or repeatedly breach these Terms. Where reasonable, we will notify you first and give you an opportunity to remedy the breach.

SECTION 15 - AGENTS

15.1 This section applies if you use, allow, enable or deploy an Agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, without direct supervision.

15.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with Section 15.4. No Agent may access, use or interact with the Services if we have asked it not to.

15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

15.4 Agents must: (i) in all HTTP/HTTPS requests, identify themselves as an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user agent string; (ii) not conceal that any access or interaction comes from an Agent, for example by mimicking human behaviour or by completing or circumventing CAPTCHAs or similar measures; (iii) respond truthfully to any question asking whether interactions come from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control Agent access to the Services.

SECTION 16 - TERMINATION

You may stop using the Services at any time. We may suspend or end your access to the Services in accordance with Section 14. Termination does not affect any order already accepted, any rights you have under Section 4 or under consumer law, or any amounts already due.

Sections that by their nature should continue after termination will continue to apply, including Intellectual Property, Reviews and Feedback, Limitation of Liability, Governing Law and Privacy.

SECTION 17 - DISCLAIMER

Information on the Services is provided for general information purposes only. We take care to keep it accurate, but we do not guarantee that it is complete or up to date.

Except as expressly stated in these Terms, the Services (including the website and its content) are provided "as is" and "as available". We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Nothing in this section limits or excludes your statutory rights as a consumer in relation to products you purchase from us, including your right to goods that conform to the contract.

SECTION 18 - LIMITATION OF LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable. We supply products for domestic and private use only, and we are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Liability for Defective Products Act 1991, or for any other liability that cannot be excluded or limited under Irish or EU law, including your statutory rights as a consumer.

SECTION 19 - YOUR RESPONSIBILITY

You are responsible for any losses, damages or claims, including reasonable legal fees, that we suffer as a direct result of your intentional or negligent breach of these Terms or your breach of any law or the rights of a third party. This section does not apply to your ordinary use of the Services or of products bought from us as a consumer.

SECTION 20 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in full force and effect.

SECTION 21 - WAIVER; ENTIRE AGREEMENT

If we do not enforce any right or provision of these Terms immediately, this does not mean we have waived it.

These Terms and any policies posted by us on the Services form the entire agreement between you and us regarding your use of the Services, and replace any prior versions of these Terms.

If any term of these Terms is unclear or ambiguous, it will be interpreted in the way most favourable to you as a consumer.

SECTION 22 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations under these Terms to another organisation, provided this does not reduce your rights. We will tell you in writing if this happens.

SECTION 23 - COMPLAINTS

If you have a complaint, please contact us at victoriamc88@gmail.com and we will respond as quickly as possible. If you are not satisfied with our response, you may contact the Competition and Consumer Protection Commission (www.ccpc.ie) for information about your rights, or the European Consumer Centre Ireland (www.eccireland.ie) if you live in another EU country.

SECTION 24 - GOVERNING LAW

These Terms and any contract between you and us are governed by the laws of Ireland. Any dispute will be subject to the non-exclusive jurisdiction of the Irish courts. If you are a consumer living in another EU member state, you will also benefit from any mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

SECTION 25 - HEADINGS

The headings in these Terms are for convenience only and do not affect their interpretation.

SECTION 26 - CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page. We may update these Terms from time to time, for example to reflect changes in law or in how we operate. We will post any changes on this page and update the "Last updated" date, and we will notify you of material changes as required by law. The version of these Terms in force at the time you place an order will apply to that order.

SECTION 27 - CONTACT INFORMATION

Questions about these Terms should be sent to us at victoriamc88@gmail.com.

Victoria Wellness
Victoria Midoni
20 An Lochán, Portlaoise, Co. Laois, R32 PFP7, Ireland
Email: victoriamc88@gmail.com
Phone: +353 89 474 2352